Contact us

Answers for ticket holders and event organisers are below. You can also browse step-by-step guides on our support site.

Most questions are answered on the Ticketlab support site, including getting paid, editing events, cancellations, and door check-in.

Visit the Ticketlab support site

For questions about a specific event, contact the organiser from the event page (under “Questions about this event?”, click “message the event organiser”).

For ticket holders

Checking the status of an upcoming event

Before you message us, check your emails (including spam) and the event page. The organiser may already have contacted you, marked the event as cancelled, or posted a new date.

You can also manage your tickets to resend confirmation emails or split tickets between guests.

Postponed or rescheduled events

If the date has changed and the event is postponed, your ticket should still be valid for the new date. If you cannot make the new date, contact us with your booking reference and we will arrange a refund.

Cancelled events

If the event has been cancelled, we automatically refund your tickets. You should receive email confirmation and funds should return to your account within 5 to 10 days.

Refunds when an event is still going ahead

If the event is still going ahead as advertised, Ticketlab does not offer refunds. Organisers may offer refunds at their discretion. Contact them from the event page (under “Questions about this event?”, click “message the event organiser”).

See Ticketlab’s Customer Terms & Conditions for more information.

For event organisers

Guides for running events on Ticketlab live on our support site. Common topics: